Effective Date: 1^st September 2025
Company Name: Flexflooring Ltd, trading as FLEX surfaces and floors
Website: www.flexflooring.co.uk
Contact Email: info@flexflooring.co.uk

1. Introduction

Flexflooring Ltd (“we,” “our,” “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information we collect

We may collect the following types of personal information:

• Personal details: name, email address, phone number, and company information (if applicable).
• Transaction details: billing and delivery addresses, purchase history, and payment information (processed securely by third-party providers).
• Technical data: IP address, browser type, device information, and website usage data (through cookies and analytics tools).
• Communications: any messages, enquiries, or feedback you send us through forms, emails, or phone calls.

3. How we use your information

We process personal data for the following purposes:

• To respond to enquiries and provide quotes.
• To process and deliver orders.
• To manage accounts and maintain records.
• To improve our website, services, and customer experience.
• To send important updates or information related to your enquiry, project, or order.
• To meet our legal, tax, and regulatory obligations.

We will only use your information where we have a lawful basis, such as your consent, fulfilling a contract, or complying with legal obligations.

4. Cookies & tracking

Our website uses cookies and similar technologies to:

• Ensure functionality of the site.
• Collect anonymous statistical data through Google Analytics.
• Enhance your browsing experience.

You can control cookies through your browser settings. Please note that disabling cookies may affect website functionality. For more details, see our Cookie Policy.

5. Sharing your information

We do not sell your personal data. We may share limited data with trusted third parties, including:

• Payment processors and financial institutions.
• IT and website hosting providers.
• Delivery and logistics companies.
• Legal, regulatory, and tax authorities, where required.

All third parties are contractually obligated to safeguard your information and use it only for the purposes agreed.

6. Data retention

We keep your personal data only for as long as necessary:

• Enquiries: up to 12 months after last contact.
• Orders and contracts: up to 7 years (for tax and legal compliance).
• Cookies: in accordance with our Cookie Policy.

After this period, your information will be securely deleted or anonymised.

7. Your rights

Under UK GDPR, you have the following rights:

• Access to your personal data.
• Rectification of inaccurate or incomplete data.
• Erasure (“right to be forgotten”).
• Restriction of processing.
• Data portability.
• Objection to processing (including direct marketing).

To exercise these rights, please contact us at info@flexflooring.co.uk.

If you are unsatisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk.

8. Data security

We implement appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access.

9. International transfers

Where third-party service providers are located outside the UK, we ensure that appropriate safeguards (such as standard contractual clauses) are in place to protect your data.

10. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”

11. Contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Flexflooring Ltd
Email: info@flexflooring.co.uk
Phone: +44 (0)1622 747909
Website: www.flexflooring.co.uk